After a storm a lot of trucks show up promising to handle the claim, get it approved and cover the deductible. In Illinois a roofing contractor is not allowed to do any of that, and the ones who say otherwise are the ones to be careful with.
Here is what we actually do. We inspect the roof with your permission. We photograph and date everything. We write a repair estimate you can hand your insurer, and we can discuss the damage and repair options with the insurer's representative. You file the claim. You pay your deductible. We build the roof.